Privacy Policy 

MotionWrap Privacy Policy

Effective Date: 01/12/2025

1. Overview

At MOTIONWRAP, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you interact with our website, make purchases, or contact us for support. By using our services, you consent to the practices described in this policy. Our website is hosted on the Squarespace platform, which provides us with the online e-commerce platform to sell our products and services to you. Please refer to Squarespace’s Privacy Policy for further details.

Our Privacy Policy applies to all personal data collected through our website, products, and services, regardless of your country of residence. By accessing or using our website, you acknowledge that your information will be processed in Australia and, where applicable, internationally in accordance with this policy.

2. Information We Collect

We collect information that is necessary to provide you with our products and services, and to improve your experience with MOTIONWRAP. This may include:

  • Personal Information: Your name, email address, shipping and billing address, phone number, and payment details.

  • Order Information: Details of your purchases, order history, and product preferences.

  • Technical Data: Information about your device, browser, IP address, and usage patterns on our website.

  • Communication Data: Records of your correspondence with us, including emails and customer service inquiries.

  • Cookies & Analytics: Our website uses cookies and analytics tools (including those provided by Squarespace and possibly Google Analytics) to enhance your browsing experience and analyse website usage.

  • Sensitive Information: We do not intentionally collect sensitive health or medical information through our website except where lawfully required and with your explicit consent. Please do not share such information unless necessary for service provision.

  • We do not intentionally collect sensitive information as defined under the Australian Privacy Act 1988 (Cth), including health information, biometric data, political opinions, racial or ethnic origin, religious beliefs, or sexual orientation. Please do not provide such information unless specifically requested and required for service provision, and only with your explicit consent.

3. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, manage payments, and provide order confirmations and updates.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.

  • Marketing Communications: To send you newsletters, promotional offers, and updates about our products, but only if you have opted in to receive such communications. You may opt out at any time.

  • Service Improvement: To analyse website usage, improve our products, and enhance your overall experience.

  • Security and Fraud Prevention: To protect our business and our customers from fraudulent activities and meet legal obligations.

  • Legal Compliance: To comply with our legal obligations and enforce our agreements.

  • User Feedback: To collect and publish feedback and reviews, where provided with your consent.

  • Analytics and Profiling: To understand user preferences, measure effectiveness of advertising, and tailor our services, subject to applicable laws.

We do not use your personal information for automated decision-making that produces legal effects or similarly significant impacts unless required by law or with your consent.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our business, such as:

  • Payment Processors: To securely process your payments.

  • Shipping Providers: To deliver your orders.

  • IT and Analytics Service Providers: To help us maintain and improve our website and services.

  • Legal, Regulatory, and Law Enforcement: Where required to comply with applicable laws, respond to requests, or protect our rights and safety.

  • Other Third Parties: With your explicit consent or if required to complete a transaction or service requested by you.

These partners are required to protect your information and use it only for the purposes for which it was shared. Some services (including Squarespace, payment gateways, and email providers) may store and process data in locations outside Australia. By using our website, you consent to international data transfers consistent with this policy. We will take reasonable steps to ensure any overseas recipient complies with strict privacy standards as required by the Australian Privacy Principles. International privacy regulations, such as the GDPR, may also apply depending on your location.

5. Data Security

  • We implement a variety of security measures to protect your personal information, including encryption, secure payment gateways, and restricted access to sensitive data. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  • Access to personal information is restricted to authorised personnel who require it to perform their duties.

  • We maintain appropriate physical, electronic, and managerial safeguards to prevent unauthorised access, alteration, disclosure, or destruction of your information.

  • If we become aware of a data breach affecting your personal data which is likely to result in serious harm, we will promptly notify affected individuals and report the breach to regulatory authorities as required by law.

6. Cookies and Tracking Technologies

  • Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, deliver personalized content, and improve website functionality. Some cookies are set by Squarespace and/or our analytics providers. You can manage your cookie preferences through your browser settings.

  • We may also use ad tracking pixels, social media integrations, or other web beacons as permitted.

  • You may refuse cookies or restrict their use, but this may affect your site experience or certain services.

7. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to your personal information if inaccurate.

  • Request deletion of your information, subject to certain legal and operational requirements.

  • Unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.

  • Object to certain processing or restrict processing of your personal information where provided by law.

  • Request information about international data transfers, or obtain a copy of the appropriate safeguards under which your data is transferred.

  • Lodge a complaint with your local data protection authority if your rights are not upheld.

  • You may choose to remain anonymous or use a pseudonym when interacting with our website where lawful and practicable (for example, when browsing our site). However, due to the nature of our products and delivery requirements, we generally require accurate personal information to process orders, payments, and deliveries.

  • If you choose not to provide certain personal information, we may be unable to process your order, provide customer support, or deliver certain services.

Nothing in this policy limits your rights under the Australian Privacy Act 1988 (Cth) or equivalent local legislation. To exercise these rights, please contact us at [info@motionwrap.com.au].

8. Data Retention

  • We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. After such time, your personal data will be securely deleted or anonymised.

  • Some information (such as order history) may be retained longer for regulatory, audit, or warranty purposes.

9. Children’s Privacy

  • Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can promptly delete it.

10. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review their privacy policies before providing any personal information. Your use of third-party links is at your own risk.

11. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy. We recommend reviewing this policy regularly.

12. International Users

  • If you are located outside Australia, please note that your information will be transferred to and processed in Australia and/or the countries where our third-party service providers are located. Data protection laws in these jurisdictions may differ from those in your location. By using our services, you consent to this transfer, processing, and storage.

13. Automated Decision-Making

  • We do not engage in automated decision-making that produces legal or significant effects, unless required to fulfil our contract with you or with your explicit consent.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

If you wish to make a complaint regarding our handling of your personal information, we will investigate and respond promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.