FAQ

    • Orders are processed within 1–3 business days after payment confirmation.

    • Delivery times may vary based on location and shipping provider.

    • Free shipping is available for orders over [$100 AUD].

    • We are not responsible for delays caused by third-party couriers.

    • You may return unopened, unused products within 30 days of delivery for a full refund or exchange.

    • To be eligible for a return, items must be in their original packaging and condition.

    • If your product is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order so we can arrange a replacement or refund at no additional cost.

    • For change-of-mind returns, customers are responsible for return shipping costs.

    • For faulty or incorrect items, we’ll cover all shipping costs.

    • Refunds are processed within 3–5 business days after receiving and inspecting returned items.

    • For more information on steps of returning product, visit our Return Policy page.

    • If your product is damaged, defective, or incorrect, please contact us as soon as possible after receiving your order so we can arrange a replacement or refund at no additional cost.

    • For faulty or incorrect items, we’ll cover all shipping costs.

    • For more information on steps of returning product, visit our Return Policy page.

    • The tapes should be stored in a cool, dry place away from direct sunlight and heat.

    • Exposure to sun, high temperatures, or repeated heating and cooling may affect the adhesive quality, making it less effective and reducing its shelf life.

    • MotionWrap is not responsible for reduced performance resulting from improper storage.

    • MotionWrap products are intended for external use only and should be applied according to instructions.

    • Consult a healthcare professional before use if you have sensitive skin, allergies, or medical conditions.

    • Avoid excessive compression to prevent circulatory issues. If paresthesia occurs, remove & reapply with less tension. Seek medical attention for severe injuries.

    • Contraindicated in individuals being treated for malignancy, kidney disease, CHF, DVT or infections. Application over open lesions/wounds is not advised.

    • MotionWrap tapes may not be supported by clinical evidence for all injury types

    • Precaution: Speak with your doctor or therapist before use. If you are prone to allergic reactions, try a small test area first. Discontinue use of MotionWrap right away if you notice any irritation.

    • MotionWrap is not liable for any injury or adverse reaction resulting from misuse or improper application of our products.

    • Information on our website is for general informational purposes and does not substitute for medical advice.